Privacy Policy

1. Introduction

SpaySecure ("we," "our," or "us") operates a platform that facilitates sterilization agreements between pet breeders and pet buyers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Owner Portal at owners.spaysecure.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly when you:

Sign a Contract:

• Full name (and co-buyer name, if applicable)
• Email address
• Phone number
• Mailing address (street, city, state/province, postal code, country)
• Date of birth (for identity verification, if required)

Submit Proof of Sterilization:

• Your name and email address
• Pet name and microchip number
• Veterinary clinic information
• Uploaded documents (vet attestation forms, invoices, appointment confirmations)
• Comments or notes you provide

Request a Deadline Extension:

• Reason for extension request
• Requested new deadline
• Supporting documentation

Contact Us:

• Name and email address
• Subject and message content

2.2 Information from Your Breeder

Your breeder provides us with information necessary to create your contract, including your name, email address, pet details (name, breed, microchip number, date of birth), and contract terms (sterilization deadline, sale price).

2.3 Information Collected Automatically

When you use our Service, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

2.4 Identity Verification

If your contract requires identity verification, you may be asked to provide a government-issued ID (driver's license, passport, or ID card). This verification is processed by our third-party provider, Stripe Identity, and we receive only verification status (verified/not verified) and the name on the document. We do not store copies of your ID documents.

3. How We Use Your Information

We use your information to:

• Provide our Service: Process contract signing, track sterilization compliance, and handle proof submissions
• Communicate with you: Send contract-related notifications, deadline reminders, and submission confirmations
• Verify your identity: Confirm you are the authorized signer of the contract
• Share with your breeder: Provide contract status, submission updates, and compliance information
• Contact veterinarians: Verify sterilization completion (only with your explicit authorization)
• Respond to inquiries: Answer your questions and provide customer support
• Improve our Service: Analyze usage patterns to enhance functionality and user experience
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests
• Prevent fraud: Detect and prevent fraudulent submissions or misuse of our Service

4. Information Sharing

We share your information with:

Your Breeder:

We share your contact information, contract status, submission details, and compliance status with the breeder who initiated your contract. This is necessary for the breeder to manage their sterilization program.

Service Providers:

We use third-party services to operate our platform:

• DocuSign: Processes electronic signatures on contracts
• Stripe Identity: Verifies identity documents when required
• Google Maps/Places: Provides veterinary clinic lookup and address autocomplete
• Resend: Sends transactional emails
• Vercel: Hosts our platform and stores uploaded files

Veterinary Clinics:

If you authorize us to contact your veterinarian to verify sterilization, we will share your name, pet information, and contact details with the clinic.

Legal Requirements:

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Necessary Cookies (Always Active):

• Session management and security
• Remembering your cookie preferences

Functional Cookies (Require Consent):

• Google Maps for veterinary clinic lookup
• Address autocomplete features

Analytics Cookies (Require Consent):

• Understanding how visitors use our Service
• Performance monitoring

You can manage your cookie preferences at any time by visiting our Cookie Preferences page.

6. Data Retention

We retain your personal information indefinitely to support ongoing contract compliance, provide historical records to breeders, and fulfill legal requirements. This includes contract records, submission documents, and communication history.

If you would like to request deletion of your data, please contact us at privacy@spaysecure.com. Note that we may be required to retain certain information for legal compliance or to fulfill contractual obligations with breeders.

7. Data Security

We use industry-standard security measures to protect your information, including encryption in transit (HTTPS) and access controls to limit who can view your data.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)

8.2 California Residents (CCPA)

California residents have additional rights:

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

8.3 Canadian Residents (PIPEDA)

Canadian residents have rights under PIPEDA:

• Right to access your personal information
• Right to challenge the accuracy and completeness of your information
• Right to withdraw consent (subject to legal or contractual restrictions)

8.4 Australian Residents

Australian residents have rights under the Privacy Act 1988:

• Right to access your personal information
• Right to request correction of inaccurate information
• Right to complain to the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at privacy@spaysecure.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. If you are located outside the United States, please be aware that data protection laws in the United States may differ from those in your country. By using our Service, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@spaysecure.com