Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the SpaySecure Owner Portal at owners.spaysecure.com (the "Service"), operated by SpaySecure ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

You must be at least 18 years old to use this Service. By using the Service, you represent that you are at least 18 years of age.

2. Description of Service

SpaySecure provides a platform that facilitates sterilization agreements between pet breeders and pet buyers. Through our Service, you can:

• Digitally sign sterilization and sales contracts
• Submit proof of sterilization (spay/neuter) completion
• Request deadline extensions
• Submit appointment confirmations
• Access educational resources about pet sterilization
• Find veterinary clinics in your area
• Contact support for assistance

3. Your Responsibilities

When using our Service, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of any signing links or tokens you receive
• Not submit fraudulent, forged, or falsified documents
• Maintain a valid email address for contract-related communications

4. Contract Obligations

4.1 Legally Binding Agreements

When you sign a sterilization contract or sales agreement through our Service, you are entering into a legally binding agreement with the breeder. SpaySecure facilitates this agreement but is not a party to it. The terms of your contract with the breeder (including sterilization deadlines, consequences for non-compliance, and any associated fees) are between you and the breeder.

4.2 Sterilization Deadlines

You are responsible for sterilizing your pet by the deadline specified in your contract. Failure to meet this deadline may result in consequences outlined in your contract, which may include financial penalties, contract enforcement actions, or other remedies available to the breeder.

4.3 Extension Requests

You may request a deadline extension through our Service. Extension requests are reviewed by your breeder, who has sole discretion to approve or deny the request. Submitting an extension request does not automatically grant an extension.

4.4 Proof Submissions

When submitting proof of sterilization, you certify that all documents are authentic and accurate. Submission of fraudulent or falsified documents constitutes a breach of your contract and may result in legal action.

5. Electronic Signatures

By using our Service to sign contracts electronically, you acknowledge and agree that:

• Electronic signatures are legally binding and enforceable under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) in the United States, the Uniform Electronic Transactions Act (UETA), and similar laws in Canada and Australia
• Your electronic signature has the same legal effect as a handwritten signature
• You consent to receive contract documents and related communications electronically
• You are the authorized signer of the contract or have authority to sign on behalf of another party

Electronic signature services are provided by DocuSign. By using these services, you also agree to DocuSign's Terms of Use.

6. Identity Verification

Some contracts may require identity verification before signing. If required, you will be asked to provide a government-issued identification document. Identity verification is processed by Stripe Identity. By submitting identification documents, you agree to Stripe's Consumer Terms and Privacy Policy.

You represent that any identification documents you provide are authentic, unaltered, and belong to you.

7. Document Submissions

When submitting documents through our Service:

• Accepted formats: PDF, JPEG, PNG, and HEIC files up to 10MB each
• Maximum files: Up to 10 files per submission
• Content requirements: Documents must be legible and clearly show required information

You retain ownership of all documents you upload. By uploading documents, you grant SpaySecure a limited license to store, process, and share these documents with your breeder for the purpose of verifying contract compliance.

8. Veterinary Clinic Contact Authorization

When submitting proof of sterilization, you may authorize SpaySecure or your breeder to contact the veterinary clinic to verify the procedure. By providing this authorization, you consent to the release of relevant veterinary records to verify sterilization completion.

9. Third-Party Services

Our Service integrates with third-party services. Your use of these services is subject to their respective terms:

• DocuSign: Electronic signature services - Terms of Use
• Stripe Identity: Identity verification - Consumer Terms
• Google Maps: Veterinary clinic lookup - Terms of Service

10. Your Content

You retain all rights to documents you upload to the Service. By uploading, you grant us permission to store and share them with your breeder for contract compliance purposes.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SpaySecure does not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Veterinary clinic information (provided by Google) is complete or accurate
• Any errors in the Service will be corrected

SpaySecure is a platform provider and is not a party to any contract between you and your breeder. We do not guarantee the performance of either party under such contracts.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPAYSECURE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Service
• Any disputes between you and your breeder
• Unauthorized access to or alteration of your data
• Any other matter relating to the Service

SpaySecure provides this Service to pet buyers at no charge. In no event shall SpaySecure's total liability to you exceed $100.

13. Indemnification

You agree to hold SpaySecure harmless from any claims or damages arising from fraudulent documents you submit or your breach of contract with a breeder.

14. Termination

You may stop using the Service at any time. However, discontinuing use of the Service does not release you from any obligations under contracts you have signed through the Service.

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or engage in fraudulent activity.

15. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. For users located in Australia, disputes will be governed by the laws of Queensland, Australia.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration. For users in the United States and Canada, arbitration will be conducted by ADR Services, Inc. For users in Australia, arbitration will be conducted by the Australian Centre for International Commercial Arbitration (ACICA). You agree to waive your right to participate in class action lawsuits against SpaySecure.

Notwithstanding the above, SpaySecure may seek injunctive or other equitable relief in any court of competent jurisdiction.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms, please contact us at privacy@spaysecure.com